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Faq

The Retro Bullet Planter

Q: How will plants drain?
A: This material is watertight, so without a hole drilled in the bottom, the planters will not drain. We will drill a hole for you upon request. Just note your request in the comments section of the order form. Some prefer to place an already potted plant within the planter so plants can more easily be moved around or switched out. To create a more finished "ground," use florist's moss to camouflage the inner pot. With cacti and some succulents, which can be watered sparingly, you can pot directly in the planter without a drain hole, making sure to use gravel or sand about halfway to the top, followed by cactus soil.

Q: Can I use my planter outdoors?
A: Yes, but we recommend it for covered outdoor use. Fiberglass is extremely durable and water-resistant (boats are made out of it), but after years of exposure, some of the resin will erode and the color may fade. Powder coated stands may show minor rust over several years of use.

Q: What if my planter is scuffed and doesn't come clean with soap and water?
A: If your planter becomes scuffed or scratched, try a degreasing cleaner like Simple Green. It won't harm the finish and works well for removing marks from fiberglass.  If the mark still doesn't come off, acetone should remove it.

Q: Do these look like the vintage bullet planters?
A: We think so, and we're pretty serious vintage collectors ourselves! The most significant difference is that our planters are in new condition and have not faded or deteriorated with years of use.

Vintage-Style Screen Door

Q: Can I use this in my existing screen door?
A: If you have a single-panel screen door (no cross brace), and the inner width is approximately 29 inches, our insert should work. If in doubt, please write us with the exact dimensions of your door and we will help determine what will work best for you.

Q: Is there a door commercially available that I can buy to use with the screen door insert?
A: Yes.  Lumber yards (as opposed to large hardware chains) usually will either stock, or be able to order a door.  This item is specified for a 3-0 door (for 36 inch wide door frame,) 1 1/4 inches thick, with inside measurement 28 7/8 inches.

Lead Time

Q: Why is there a wait for my item?

A: Demand for our products periodically exceeds supply. Hip Haven is a small company with a limited share of production time on the factory line. Though we attempt to predict which colors/options will be in highest demand and pre-order accordingly, there are times when we have to await the next production run to re-stock. When there will be a significant delay, we will note it in the shopping cart and give you the option of re-selecting. We greatly appreciate your patience.

Hip Haven's Return Policy

Q: If I change my mind can I return my item?

A: If you change your mind about the purchase, you may exchange for store credit, with all shipping at your expense. In the case of made-to-order items, a re-stocking fee may apply.

If your item arrives damaged, we will replace it. Please document the problem within 24 hours, preferably with a digital photo of both product and packaging. This will be used to file a claim with the shipper.

Credit Card Charge Policy

Q: Why is my card run before the item ships?

A: Due to the small size of our company and the made-to-order nature of our products, your card is charged at the time of purchase.  If your item fails to ship within the time frame agreed upon or is delayed due to damage in shipping, you will be entitled to a refund.